How to cover office noise

Is office noise a problem in your building?

If you answered no, then you are in a small minority indeed.  The fact of the matter is that national averages show that between $500 and $700 billion are lost each year as a result of office distractions, such as a noisy environment.  Office noise may be as simple as whirring machines or as complicated as intermittent conversations and sales calls.  And while much office noise can be contributed to the employees themselves, most employees do complain about it because it keeps them from completing their tasks quickly or effectively.  In fact, many employees lose their evenings and weekends due to unfinished work.

What can you do about office noise?  You can’t exactly ban sales calls or unplug crucial machinery to provide a silent office.  Actually, most workers find that silence is even deadlier than too much noise.  (Can you imagine what the loss to productivity would be if it’s even worse than the $500-$700 billion problem of distraction??)  It may seem as if it’s a catch 22 and nothing will work.  That’s where you are (happily) wrong!

White Noise and Sound Masking

Rather than silence noisy distractions, why not cover them?  That way workers are focused on their tasks without feeling nervous about a sterile environment.  I offer you 2 simple solutions.

  1. Sound Masking.  Sound masking is the emission of white noise through speakers mounted within the ceiling tiles.  This white noise (like all white noise) is loud enough to cover distractions and even provide greater privacy levels.  You could treat as many areas as you like with no aesthetic change since the speakers are practically invisible.
  2. However, if office-wide coverage is not in your budget (though with billions of dollars of loss, it may need to be), it might be time to consider individual white noise systems, such as the Sonet.  The Sonet System is also highly effective, but on an individualized basis.

To determine what you need, you might want to take a day to spend in the common office area(s).  Check out how much noise there really is, where’s it’s coming from, and how distracting it is.  As you survey your noise problem, you’ll know whether you need a larger or smaller system.

Sound Masking for Schools

Is your child a genius?

All parents want the best for their kids.  Just look at Baby Einstein.  From the moment our little angels utter their first syllables, we’re all sure they’re geniuses.  We start wondering what schools to send them to and what grade point average they’ll graduate from Harvard with.  Most of our children end up attending some series of public, or possibly private, schools in which even the most dedicated pupils will probably struggle to learn.

Why you ask?

Sound masking

Many people assume it’s poor curriculum or less than passionate teachers.  Others assume it’s inherent in the system.  That may all be true, in part or whole, but often there’s an even subtler problem that distracts many students every day.  That problem is noise.  Unfortunately, the quiet game isn’t possible at a junior high or high school level.  However, there is a simple solution: sound masking.  Sound masking is the use of low-level background noise to cover louder, more distracting sounds, such as rambuctious kids or even teachers in adjacent classrooms.

I can't remember the last time I saw a classroom like this. And I was a good teacher.

Imagine that one class is taking a test, a test that will determine their final grade in a class they’ve invested a semester into.  Now imagine that the class next door took their test yesterday and are now playing a distracting game of Mafia.  How focused on the test is your child?  Besides checking that teacher’s lesson’s plans, another option would be sound masking.  With sound masking, just enough background sound the human brain can tune out even the worst of distractions.

Freeing up your child’s brain can go a long way in helping him or her succeed in school.  Isn’t it nice to know that there is a simple way to do just that?

De-Stressing Your Staff

Part of being a good manager is taking care of business…but not just the bottom line.  Increasing profitability is more than charts and graphs.  It’s more than showing your staff red numbers and black numbers with a star next to a goal.  It’s knowing your employees as people who are motivated by knowing that they are taken are of, too.

Taking Care of Your Employees

Sound Masking for Noise

Worker stress is all too common, and it doesn't just affect the employees.

Since noise pollution in the work place is becoming more and more common, why don’t you consider sound masking?  It is a well-known fact that workers are shockingly less productive in a loud environment than in a controlled one.  The result is a downhill trail of cause-and-effect issues:

  1. The office is loud…
  2. Workers focus on co-worker chatter…
  3. Less work gets done…
  4. Workers are frustrated and stressed by the end of the day…
  5. Weeks and months of stress lead to higher worker turn-over…
  6. Your business loses money twofold: less productivity and training new staff

Sound masking is an easy solution in which speakers that emit lo-level white noise are mounted directly within the ceiling tiles.  Highly effective in noise coverage, yet surprisingly quiet itself, sound masking increases productivity and decreases stress.

Ergonomic Adjustments

Another contributor to office stress is poor ergonomics.  Most workers do not make ergonomic adjustments to their work stations.  Yet, at the same time, millions of workers suffer unnecessarily from work related stress and injuries, such as Carpal Tunnel Syndrome.  Finding money money in your budget to supply workers with ergonomic desks, keyboards, and mice is ideal.  However, just making your employees aware of good ergonomic practices is half the battle.

Reducing worker stress benefits everyone.  Why not give it a shot as you survey long-term goals?

5 Ways to Deal with Call Center Noise

Call centers are noisy by nature.

The Customer is King

We have all heard that the customer is king.  And we definitely know that part of being the king is being happy.  Many customers are frustrated with call center contact because they feel like a name and a number rather than a person.  Half the time someone mispronounces their name amidst tons of beeps and whirring in the background.  Many become so irritated by background noise they hang up or postpone the call.  Additionally, many call center reps feel similar frustration when they can’t concentrate on the call because a coworker is taking a personal call or a meeting is in progress.  Is this an inevitable issue, or can bakground noise be resolved?

What can call centers do to make their customers and reps feel more at ease?

  1. It may be time to put the cubicles back up.  I know it’s against the current mindset but open floor plans just add to background noise that frustrate both sides of the conversation.  At the very least, space out call reps so that they’re not practically on top of each other.
  2. Treat the call center like a library in that you encourage quiet.  The floor is the last place you should hold meetings or ave noisy machines.
  3. Ban cell phones.  The last thing a call center needs is extra calls
  4. Try some office plants and softer flooring to deflect sound. Plants and nice flooring are an added aesthetic, in addition to sound blockage.
  5. Implement sound masking so that background noise is less an intrusion for all parties.  Low-level white noise adds a subtle hum that covers voices and machines without being an irritation itself.

Bottom line is that less background noise keeps your staff focused on the call and the customer focused on the message.   And, if you run a call center, customer satisfaction really is king.  You can’t afford to irritate the customer.