Noisy Call Centers & Why Sound Masking Is the Best Option
Call centers are noisy. Rows and rows of callers, asking questions and responding all at once adds up to a lot of background noise for any one caller. Potential customers can be lost as a result of the unprofessional feel of the call and the caller not being able to hear his or her responses. Call centers don’t need another obstacle in the way of getting new or keeping current customers, volunteers, or donors.
If you’re planning a call center, or even already have one that has noise problems, then now’s the time to think about sound masking! As crazy as it is, adding a little background noise actually helps reduce unwanted noise. With the addition of white noise through a sound masking system, callers can focus on their customers and not be distracted by fellow callers. As a result, customers feel more served and less like a sales pitch waiting to happen and might be more prone to stay on the phone.
While it’s super-easy to plan for a sound masking system, it’s almost just as easy to add one! Rather than alter the aesthetics and the functionality of the call center, sound masking systems like the Voice Arrest are installed in the ceiling tiles in a matter of minutes, thus minimizing almost all inconvenience. The speakers can function in zones and need little, if any, regular adjustments.
Thus, if you have a noisy call center and are looking for a noise solution that doesn’t require totally changing the set-up, rest assured that the VoiceArrest Sound Masking System is an invisible, affordable, effective, and quick fix for any facility.